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Invicta Training Services

    We don't jump to conclusions about your needs, but will use the appropriate tools to make sure we understand the levels of capability that the programme needs to deliver and that outcome fits with your business requirement. This starts with Training Needs Analysis. Our consultants will carry out audit and analysis activities to match capability, competence and outcome.

Training Development    

We can advise on all aspects of

training programme development

and delivery.

Training Delivery

Training may be tutor led through

classroom delivery or technology

supported via CD/DVD or internet

based technologies

2003 Events

 

Evaluation

    Knowing whether a training programme has been effective is important but is often the most difficult element to achieve. Our consultants use a range of evaluation methods from the formal (such as Kirkpatrick) to the informal as appropriate. These programmes can be further supported by our coaching staff. For all programmes we will work closely with you in evaluation and evolution of the delivered programme to ensure an ongoing match to business requirements.

Some of our Reference Accounts

Multinational IT Services Company
    When this large Japanese IT Services company started to think about how to bring its 'way' of thinking and behaving to its staff WorldWide, one of our senior consultants designed a global awareness programe. Local/regional level Board briefings and workshops for executive groups to gain the right levels of support, followed by middle management awarenesss programmes fully supported by local senior management, web based knowledge tools and collateral. Large scale employee awareness is supported by promotional programmes,  training materials, competitions and access to web based materials. In time this modular and Geographically managed programme will reach all 200,000+ employees of the Company.
 
Local Goverment Authority
      There was concern within this Authority that there was insufficient recognition of the customer and their needs by the internal IT function. A series of workshops was designed and run that helped the individuals within the department to recognise the internal and external customers and their respective needs. By 'making the customer real', service levels were improved and complaint levels reduced over a six month period.
Contract Manufacturing Company and eBusiness Services Company
    In both these companies staff were moving into more customer focused roles and therefore needed understanding of the differences between customer needs and wants. Innovative programmes were designed and run to support active teamworking and customer responsiveness
   

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Last modified: 11/01/06